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Product quality issues

Category: After-sale ServiceUpdated: 4/5/2026

Product quality issue handling:

  • Take photos immediately when quality issues are found
  • Contact customer service to explain the problem
  • Provide order number and problem photos
  • Customer service will arrange return, exchange or repair
  • Quality issue shipping costs are borne by merchants
  • Additional compensation can be applied for

We promise that all products undergo quality testing. If there are problems, we will handle them promptly.