Product quality issues
Category: After-sale Service•Updated: 4/5/2026
Product quality issue handling:
- Take photos immediately when quality issues are found
- Contact customer service to explain the problem
- Provide order number and problem photos
- Customer service will arrange return, exchange or repair
- Quality issue shipping costs are borne by merchants
- Additional compensation can be applied for
We promise that all products undergo quality testing. If there are problems, we will handle them promptly.
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