SimShop LogoSimShop

Customer Support

We're here to help and support you anytime

Email Support

Response within 24 hours

support@simshop.com

Online Service

Weekdays 9:00-18:00

Phone Support

Weekdays 9:00-18:00

400-123-4567

Frequently Asked Questions

How to register an account?

Click the 'Register' button in the top right corner of the page and fill in the relevant information to complete registration.

What to do if I forgot my password?

Click 'Forgot Password' on the login page and reset your password through email verification code.

How to apply for a refund?

Click 'Apply for Refund' on the order details page, fill in the refund reason and submit the application.

How long does it take to ship?

Normally, we will ship within 24 hours. Special circumstances will be notified in advance.

What payment methods are supported?

We support WeChat Pay, Alipay, bank cards and other payment methods.

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