Terms of Service

Welcome to SimShop services. These terms of service are an agreement between you and SimShop regarding the use of our website, mobile applications, products, and services. Please read these terms carefully to understand your rights and obligations.

By accessing or using our services, you confirm that you have read, understood, and agree to comply with these terms of service. If you do not agree to any part of these terms, please do not use our services.

We may update these terms of service from time to time. For significant changes, we will post notices on the website. We recommend that you regularly review these terms to understand the latest service terms.

SimShop provides the following services:

• Flight simulation software sales and downloads
• Hardware device sales and delivery
• VR/AR accessory sales
• Training courses and tutorial services
• Online payment and order management
• Customer support and after-sales service

We are committed to providing high-quality products and services, but service content may be adjusted according to business development needs. We will promptly notify users of any significant changes.

Using certain services requires creating a user account. You need to:

• Provide true, accurate, and complete registration information
• Protect your account security and do not share your account with others
• Update your personal information promptly
• Take responsibility for all activities under your account

We reserve the right to suspend or terminate your account when violations are discovered. You also have the right to cancel your account at any time, but you need to complete all pending transactions.

Important terms regarding orders and payment:

• All prices are displayed in Chinese Yuan and include applicable taxes
• After order confirmation, prices will not change
• We support multiple payment methods, subject to website display
• After successful payment, we will process your order as soon as possible
• If you encounter payment issues, please contact customer service promptly

We commit to protecting your payment information security, and all payments are processed through secure payment gateways.

Delivery-related terms:

• We will arrange shipping as soon as possible after order confirmation
• Delivery times may vary due to region, product type, and other factors
• We will provide logistics tracking information
• Please check product integrity upon receipt
• If product damage is found, please contact customer service promptly

For digital products (such as software, courses), we will immediately provide download links or access rights after successful payment.

Our return and exchange policy:

• Physical products support 7-day no-reason return and exchange
• Digital products cannot be returned once downloaded
• Custom products cannot be returned or exchanged
• Return and exchange products must maintain original packaging and integrity
• Return shipping costs are borne by users (except for quality issues)

Return and exchange applications should be made through customer service channels, and we will process them promptly upon receipt. Please refer to our return and exchange policy for specific procedures.

Intellectual property-related terms:

• Website content is protected by copyright law
• Our trademarks, logos, etc. are protected by trademark law
• Software products are protected by software copyright law
• Users may not copy, distribute, or modify our intellectual property
• Content published by users must ensure they have corresponding rights

If intellectual property infringement is discovered, we reserve the right to take legal measures. At the same time, we also respect others' intellectual property rights and will promptly handle any infringing content found.

Important disclaimer:

• We strive to ensure information accuracy but do not guarantee complete accuracy
• Services may be temporarily interrupted due to technical issues, maintenance, etc.
• Third-party service issues (such as payment, logistics) are not within our control
• We are not responsible for any losses incurred by users using the services
• We are not responsible for service interruptions caused by force majeure factors

This disclaimer applies to the maximum extent permitted by law. In special circumstances, we will handle them according to specific situations and legal regulations.

If disputes arise, we recommend first resolving them through friendly consultation. If consultation fails, either party may file a lawsuit with the People's Court where SimShop is located.

These terms of service are governed by the laws of the People's Republic of China. If any part of the terms is determined to be invalid, it does not affect the validity of other parts.